●接起電話時
Hello!/Good morning(afternoon)!This is ooo. (What) may I help you?(=How can I help you?)
哈囉!/早安(午安)!這裡是ooo(名字或單位)。需要什麼幫忙呢?
●確認來電者資訊時
May I have the name of your party?可以請問您大名嗎?
Excuse me, who is this? 不好意思，請問您是?
May I ask who is calling, please?請問您是誰呢?
Who's calling?哪裡找?
●請對方說慢些
I’m sorry, I can’t hear you very well.抱歉電話聽不清楚
Could you speak a little louder, please?可以大聲一點嗎?
Would you please slow down?可不可以說慢一點嗎？
Would you please speak more slowly? 可以請您說慢一點嗎？
●請對方稍候 ◎對話時的ok也可以換成certainly,sure, all right, very well
Can you hold on a moment? 稍後一下
Hold on a second. 稍候一下
Just a moment. 稍候一下
One moment, please.稍候一下
Hold on a moment, please. 請稍候一下
Let me check for you.我幫你確認
Can you hold the line? Don’t hang up. 線上稍候一下，別掛斷
Can you please call back (again) later？你能稍後再撥嗎?
Please redial later.請稍後再撥
I'll get back to you.我會再回覆你
●要找的人不在時
He’s not here.他不在
He is away from his desk.他不在位子上
He's at lunch right now. 他去吃午餐了
He is on another line.他正在接別的電話
The line is busy.電話忙線中
He is out at the moment. 他目前外出(若對方接著問他何時回來When do you expect his back?你若不知可以用以下文法，例如:I’m sorry, I don’t know. He is out to …. Maybe he’ll….)
He’s off today.他今天休假
He's out with a cold, so he won't be coming to work today他感冒所以今天不會進辦公室
He went to Japan on business.他出差去日本
I'm afraid he is not available at the moment. 他目前尚不便接電話
I can’t get through to him.電話無法接通
●問對方留話需求
May I take a message? 請問要留言嗎？
Would you like to leave a message? 請問要留言嗎？
Would you like him to call you when he comes back?等他回來後要不請他回電？
l May I have your phone number?可以告訴我電話號碼嗎？
I’ll tell him when he returns.他回來時我會跟他說
●轉接
Would you like me to put you through/ connect you to ooo?(名字或related division)
要我幫你轉接到ooo(名字或相關單位)嗎?
I’ll connect you/ transfer your call to to extension #.
我將為您轉接到分機#.
●告知來電者打錯了
There’s no one here by that name.這裡沒有您要找的那人
I'm afraid you have the wrong number.您打錯了
●謝謝對方並掛電話
Thank you for calling. Good-bye.謝謝您的來電，再見
●其他需要結束通話的說法
I wonder if I can call you later. 我能否晚點再打給你
Sorry, I have to stop you there. I've got another meeting in a few moments.抱歉電話先講到這，我等下有會議要開
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